Business Operations 101

Boston and Cambridge: Flour Bakery+Cafe

Flour Bakery+Cafe opens weekdays at 6:30 and goes through early dinner. Sometimes chefs work up front so you watch them assembling your lunch. If the counter's too tall, drooling on bakery cases is okay. Don't dawdle because lines form quickly. If you must, eat dessert first. It turns out Flour people think so too since it's their slogan: "make life sweeter . . . eat dessert first." We always see people who cannot wait but we are not those people. Drool here

CORPORATE EDGE: Business Operations

- - - We're business pros helping business pros work:

by the day/week in your office

space

errands

logistics

clutter

systems

moving

paper

CASE HISTORY: Goodwill on Comm Avenue in Allston near Boston University recycles home computer gear. I do it. It's Dell's Reconnect program for residential equipment. Drop off any brand at participating Goodwill stores. Goodwill takes monitors, scanners, mice, printers, keyboards, laptop batteries, ink and toner cartridges, hard drives, speakers, cords and cables. What they take

CASE HISTORY: One gig was a corporate makeover. We were called project managers. Departments were growing like mad and what had passed for organization when they were small no longer worked and they were smart enough to know it.

The president, the smartest man I know, had the corner office. There were piles of paper on the floor. The desk, as it turns out, was immaculate. I said, all the drawers and filing furniture must be full. We talked for a while and he told me he is a visual worker: he knows what to do next if he can see it.I got up and walked around to where he sat behind the desk. I apologized and opened a drawer. It was empty. Then another and another. Each drawer had nothing in it. The desk was empty.

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